Refund Policy

Last updated: January 2026

1. Summary

Because Leloji Templates sells digital products (website template files) that can be instantly downloaded, copied and reused, all sales of digital templates are final and non-refundable after delivery. However, we are committed to making sure every customer is happy with their purchase — if you experience any genuine technical issue with the files, we will fix or replace them free of charge.

2. Digital Templates (Non-Refundable)

Once a digital template has been delivered to you (via email or Google Drive link), the sale is considered complete and is non-refundable. This is because:

• Digital files cannot be "returned" in the same way as physical goods — once delivered, you have a permanent copy that can be used indefinitely.
• The files can be copied, modified and redistributed, which makes it impossible for us to verify that the original has been deleted.
• Each template is a creative work that represents significant time, expertise and intellectual property on our part.

By purchasing a digital template from Leloji Templates, you acknowledge and agree that the product is non-refundable after delivery. If you are unsure whether a template is right for you, please view the live demo, read the description and features list carefully, and message us on WhatsApp with any questions before making your payment.

3. Refund Exceptions

Refunds may be considered in the following specific cases — these are not guarantees, but we will review each case fairly:

• Wrong file was delivered: If we accidentally sent you the wrong template's ZIP file (and the correct file cannot be provided within a reasonable time), we will issue a full refund.
• File is technically unusable: If the ZIP file is corrupt and cannot be extracted, or the template has a broken layout in the original, unmodified version that we cannot fix, we will issue a full refund.
• Seller cannot resolve the issue: If you report a genuine technical issue with the original template (not caused by your modifications) and we are unable to resolve it within 7 working days, we will issue a full refund.

To report a defective file, please message us on WhatsApp within 7 days of receiving the files, with a description of the issue and a screenshot if possible.

4. Customisation & Setup Services

Refunds for our customisation and setup services are handled as follows:

4.1 Before work has started

If you request a cancellation before our team has started working on your customisation or setup (typically within 24 hours of payment), we will issue a full refund within 5 to 7 working days.

4.2 After work has started but before delivery

If you request a cancellation after we have started work but before the customised website has been delivered to you, we will review the progress and issue a partial refund based on the work completed. The exact amount will be decided on a case-by-case basis, but typically ranges from 30% to 70% of the package price.

4.3 After delivery

Once the customised website has been delivered to you, refunds are not available, except in the case of significant defects that we are unable to fix. Minor changes, content updates or design tweaks do not qualify for a refund — these are covered under the support period included with your package.

5. Refund Process

To request a refund, please follow these steps:

• Send a WhatsApp message to +91-9464233402 with your order details (template name, payment date, payment ID) and the reason for your refund request.
• Include screenshots or screen recordings if the issue is technical — this helps us understand and resolve the problem faster.
• Our team will review your request within 2 working days and respond with a decision (approved, partially approved, or declined).
• If your refund is approved, we will process it through Razorpay or PayPal, which will credit the amount back to your original payment method.

6. Refund Timeline

Approved refunds are processed within 5 to 7 working days from the date of approval. Depending on your bank or payment method, the refunded amount may take an additional 3 to 7 days to reflect in your account. UPI refunds are usually faster (2 to 5 working days), while card refunds may take longer (5 to 10 working days).

7. Refund Method

All refunds are processed through Razorpay or PayPal (whichever was used for the original payment) and credited back to the original payment method. We do not issue refunds via bank transfer to a different account, cheque, cash, or any method other than the original payment method.

8. Not Eligible for Refund

The following situations are not eligible for a refund under any circumstances:

• "I changed my mind" or "I no longer need the template" — after the files have been delivered.
• "The template does not look like I imagined" — please review the live demo and description carefully before purchasing.
• "I cannot edit the code" — we provide a setup guide PDF and offer paid customisation services.
• "I bought the wrong template" — please confirm the template name before paying.
• "My hosting provider does not support the website" — our templates are pure static HTML/CSS/JS, supported by every hosting provider in the world.
• Refund requests made more than 7 days after delivery (except for latent defects that could not have been discovered earlier).
• Templates that have been significantly modified by you or a third party after delivery.

9. Contact

If you have any questions about this Refund Policy, or if you would like to request a refund, please contact us:

• WhatsApp: +91-9464233402
• Email: support@leloji.com
• Business hours: Monday – Saturday, 10:00 AM – 7:00 PM IST

We are committed to fair and transparent dealings with every customer. If you have a genuine issue, we will do our best to resolve it — message us and we will work with you to find a solution.